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When is my order shipped?
Most orders are shipped within 3 business days after they are placed. Here are the estimated delivery date ranges:. USA/UK/AUS/CAN/OTHERS 10-23 daysASIA 4 - 14 days. We provide expedited shipping which can take 4 - 14 days depending on your location.
How can I find my order number?
Once you placed your order you will receive an order confirmation email which will provide your order number on the top right. It starts with # followed by numbers. If you're having trouble locating your order number you can contact us and we will he
How will I know if my order is confirmed?
You will receive an order confirmation via email with an order number and confirmation of what items you have purchased. If you did not receive an order confirmation please contact us.
Can I make changes or cancel my online order?
You may request to cancel or edit your order within 24 hours of placing it. Please contact our Customer Support team as soon as possible, as we cannot guarantee changes if your order has already entered processing. After 24 hours, orders generally be
How can I track the status of my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. We aim to ship packages within 3 days. Please note we do not disp
What if I place an order and Angel Ruche doesn't have the item in stock?
If we are unable to fill your order you will be notified via email. You will be refunded via your original payment method. There is a small chance that certain pre-orders may be delayed or cancelled, based on demand. If your order is delayed, you wil
What is a Pre Order item? What if I want to cancel a Pre Order?
A pre-order item is an item that you are ordering before we have it in inventory. If your pre-order has not yet begun processing, you may contact us to request a cancellation. For cancellation requests made more than 24 hours after placing your order
I placed an order with Alipay/Paypal for a pre order/order item. How will I be refunded it I want to cancel that order?
If you cancel the order, Paypal payments will be refunded as usual back to your account within 10 business days. If you paid with Alipay, we will manually process the refund back to your account, if no automatic refund process is used during the proc