What is a Pre Order item? What if I want to cancel a Pre Order?Updated 3 days ago

Pre-Orders

A pre-order item is an item that you are ordering before we have it in inventory.

If your pre-order has not yet begun processing, you may contact us to request a cancellation. For cancellation requests made more than 24 hours after placing your order, cancellation is subject to confirmation by our Customer Support team and is not guaranteed.

To check whether an item is available for pre-order, look for the “Pre-order” button on the product page. An estimated dispatch date will also be displayed on the product page and in your order confirmation email under the relevant item.

If you place an order containing both pre-order and in-stock items, we will generally need to wait until the pre-order item becomes available before dispatching your entire order. If you would like to receive your in-stock items sooner, we recommend placing pre-order items in a separate order.

To request a pre-order cancellation, please contact us. Once your order has progressed too far into processing or has been shipped, it can no longer be cancelled.

In some cases, pre-order items may be delayed or cancelled due to availability or demand. If your pre-order is delayed, we will email you with an updated estimated dispatch date.

If your pre-order is cancelled by us, or your cancellation request is approved, a refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your payment provider.