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Order Issues
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance within 14 days of delivery. After that we may not be able to provide reimbursable solutions. Include a photo o
The item I received is damaged
If you believe the purchased product is faulty or defected, reach out to us ASAP within 14 days of delivery date. After this date we may not be able to provide compensation. We will request these information from you to verify the situation:. If you
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a location as instructed by the address. You can check your tracking to see if there are POD (proof of delivery) pictures of the delivery. Be sure to check around your