https://angelruche.com/policies/privacy-policy

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Privacy Policy

https://angelruche.com/policies/terms-of-service

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Terms of Service

https://angelruche.com/policies/shipping-policy

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Shipping Policy

https://angelruche.com/policies/refund-policy

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Returns and Refunds Policy

Orders can be canceled within 1 hour from time of order placed. Please contact our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may

<p id="isPasted">Orders can be canceled within 1 hour from time of order placed.</p><p>Please contact our team with your cancellation request as soon as possible.</p><p>You will receive confirmation of your cancellation if we&#x2019;re able to make it happen.</p><p>After this period, we may not be able to cancel your order as it might already be in processing or shipment.</p><p>If you have already received an order dispatch confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.</p>

What is your cancellation policy?

https://ouchhh.store/policies/terms-of-service

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Terms of Service Policy

Note: If you reach out to us after business hours, we’ll respond to your inquiry on the next business day. We observe the following major holidays, during which our customer support and warehouse will be closed (asterisk / warehouse open):. Note: On

<h4 id="isPasted"><strong>Customer Support Hours:</strong></h4><ul><li><strong>Operating Days:</strong> Monday to Friday</li><li><strong>Operating Hours:</strong> 10:00 AM - 6:00 PM HKT</li><li><strong>Closed:</strong> Saturday and Sunday</li></ul><p><strong>Note:</strong> If you reach out to us after business hours, we&#x2019;ll respond to your inquiry on the next business day.</p><h4 id="holiday-closures"><strong>Holiday Closures:</strong></h4><p>We observe the following major holidays, during which our customer support and warehouse will be closed (asterisk / warehouse open):</p><table id="isPasted"><thead><tr><th>Date</th><th style="width: 9.3439%;">Day</th><th style="width: 42.5448%;">Holiday</th><th><br></th></tr></thead><tbody><tr><td>1 Jan</td><td style="width: 9.3439%;">Thu</td><td style="width: 42.5448%;">New Year&apos;s Day</td><td>New Year Holiday (1&#x2013;3 Jan)</td></tr><tr><td>2 Jan</td><td style="width: 9.3439%;">Fri</td><td style="width: 42.5448%;">&#x2014;</td><td>New Year Holiday</td></tr><tr><td>3 Jan</td><td style="width: 9.3439%;">Sat</td><td style="width: 42.5448%;">&#x2014;</td><td>New Year Holiday</td></tr><tr><td>17 Feb</td><td style="width: 9.3439%;">Tue</td><td style="width: 42.5448%;">Lunar New Year&apos;s Day</td><td>Spring Festival Holiday (15&#x2013;23 Feb)</td></tr><tr><td>18 Feb</td><td style="width: 9.3439%;">Wed</td><td style="width: 42.5448%;">Second Day of Lunar New Year</td><td>Spring Festival Holiday</td></tr><tr><td>19 Feb</td><td style="width: 9.3439%;">Thu</td><td style="width: 42.5448%;">Third Day of Lunar New Year</td><td>Spring Festival Holiday</td></tr><tr><td>20&#x2013;23 Feb</td><td style="width: 9.3439%;">Fri&#x2013;Mon</td><td style="width: 42.5448%;">&#x2014;</td><td>Spring Festival Holiday</td></tr><tr><td>3 Apr</td><td style="width: 9.3439%;">Fri</td><td style="width: 42.5448%;">Good Friday</td><td>&#x2014;</td></tr><tr><td>4 Apr</td><td style="width: 9.3439%;">Sat</td><td style="width: 42.5448%;">Day Following Good Friday</td><td>Qingming Festival Holiday (4&#x2013;6 Apr)</td></tr><tr><td>5 Apr</td><td style="width: 9.3439%;">Sun</td><td style="width: 42.5448%;">Easter Sunday (Sunday holiday)</td><td>Qingming Festival Holiday</td></tr><tr><td>6 Apr</td><td style="width: 9.3439%;">Mon</td><td style="width: 42.5448%;">Day Following Ching Ming Festival (substitute)</td><td>Qingming Festival Holiday</td></tr><tr><td>7 Apr</td><td style="width: 9.3439%;">Tue</td><td style="width: 42.5448%;">Day Following Easter Monday</td><td>&#x2014;</td></tr><tr><td>1 May</td><td style="width: 9.3439%;">Fri</td><td style="width: 42.5448%;">Labour Day</td><td>Labour Day Holiday (1&#x2013;5 May)</td></tr><tr><td>2&#x2013;5 May</td><td style="width: 9.3439%;">Sat&#x2013;Tue</td><td style="width: 42.5448%;">&#x2014;</td><td>Labour Day Holiday</td></tr><tr><td>25 May</td><td style="width: 9.3439%;">Mon</td><td style="width: 42.5448%;">Day Following Buddha&apos;s Birthday (substitute)</td><td>&#x2014;</td></tr><tr><td>19 Jun</td><td style="width: 9.3439%;">Fri</td><td style="width: 42.5448%;">Dragon Boat Festival</td><td>Dragon Boat Festival Holiday (19&#x2013;21 Jun)</td></tr><tr><td>20&#x2013;21 Jun</td><td style="width: 9.3439%;">Sat&#x2013;Sun</td><td style="width: 42.5448%;">&#x2014;</td><td>Dragon Boat Festival Holiday</td></tr><tr><td>1 Jul</td><td style="width: 9.3439%;">Wed</td><td style="width: 42.5448%;">HKSAR Establishment Day</td><td>&#x2014;</td></tr><tr><td>25 Sep</td><td style="width: 9.3439%;">Fri</td><td style="width: 42.5448%;">&#x2014;</td><td>Mid-Autumn Festival Holiday (25&#x2013;27 Sep)</td></tr><tr><td>26 Sep</td><td style="width: 9.3439%;">Sat</td><td style="width: 42.5448%;">Day Following Mid-Autumn Festival</td><td>Mid-Autumn Festival Holiday</td></tr><tr><td>27 Sep</td><td style="width: 9.3439%;">Sun</td><td style="width: 42.5448%;">Sunday holiday</td><td>Mid-Autumn Festival Holiday</td></tr><tr><td>1 Oct</td><td style="width: 9.3439%;">Thu</td><td style="width: 42.5448%;">National Day</td><td>National Day Golden Week (1&#x2013;7 Oct)</td></tr><tr><td>2&#x2013;7 Oct</td><td style="width: 9.3439%;">Fri&#x2013;Wed</td><td style="width: 42.5448%;">&#x2014;</td><td>National Day Golden</td></tr></tbody><tfoot><tr><td><br></td><td style="width: 9.3439%;"><br></td><td style="width: 42.5448%;"><br></td><td><br></td></tr></tfoot></table><p><strong>Note:</strong> On these holidays, our team will not be available to assist you, and no orders will be processed or shipped. We will resume normal operations on the following business day.</p><h4 id="timing-and-responses-during-holidays"><strong>Timing and Responses During Holidays:</strong></h4><ul><li><strong>Customer Support:</strong> If you contact us on a holiday or outside of our regular support hours, we will resume support on the next business day.</li><li><strong>Order Processing:</strong> Orders placed on a holiday or the day before (after 3PM) will be processed and shipped once our warehouse reopens.</li></ul><p>We appreciate your understanding and patience during these times. If you have any further questions, feel free to reach out during our regular business hours!</p>

Customer Support Hours & Holiday Schedule

Support@angelruche.com 
Monday - Friday 10:00 AM - 06:00 PM HKT

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