When will my exchange item be dispatched?Updated 6 days ago

If you have returned an order for an exchange, we will issue out your exchange item after your return is delivered successfully to our return locations. Please make sure to submit your tracking ID into the return portal after you started a return request. Once your exchange order is issued, dispatch happens within 3 business days. Please note that if the item you want to exchange to has become out of stock by the time your return is delivered, a refund will be provided to you instead.

If after the dispatch period has passed, and you still have no yet received notification that your exchange order has been dispatched, please contact us and we will help speed up the process.

Always remember to save your tracking information for your return so you are able to show us that your package has arrived to our return warehouse locations. Without this we cannot send out the exchange order.

If your return does not arrive within 30 days of accepting your return request, we may close your return request. We are not responsible for fulfilling the return after that, and any exchange orders created will be cancelled.