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Returns and Refunds Policy

Shipping policy

Sizing Help

Angel Ruche

<p id="isPasted">If you have not yet received your refund, please check with your bank/account company and also contact us.</p>

If you have not yet received your refund, please check with your bank/account company and also contact us.

Haven’t received the refund

Returns

When is my order shipped?

How can I find my order number?

How will I know if my order is confirmed?

Can I make changes or cancel my online order?

How can I track the status of my order?

What if I place an order and Angel Ruche doesn't have the item in stock?

What is a Pre Order item? What if I want to cancel a Pre Order?

I placed an order with Alipay/Paypal for a pre order/order item. How will I be refunded it I want to cancel that order?

What do I do if I receive the wrong item in my order?

The item I received is damaged

My order was marked delivered but it’s not here.

Order Issues

Orders

How to start a return

How do I ship back my return?

When will I receive my refund?

When will my exchange item be dispatched?

Can I exchange an item for another size, style or color?

Can I return part of a set?

What are the shipping fees?

Do you ship internationally?

Do I need to pay customs tax?

Can I ship an order to a P.O. box?

Sep 23 - Oct 9, 2026

Holiday effects on orders and shipping

Shipping

What forms of payment are accepted for online purchases?

Why is my payment not going through?

How to use my store credits?

Payment & Billing

Is it safe to use my credit card?

What browser works best with the angelruche.com site?

How can I close/deactivate my account?

Privacy & Tech Support

Sizing Guide

When will an item be restocked?

How to wash and care for my product

Products

How do I contact Angel Ruche for collabs?

Contact Angel ruche for Press and Media related enquiries

PR & Media

Privacy Policy

Terms of Service

Shipping Policy

What is your cancellation policy?

Terms of Service Policy

Customer Support Hours & Holiday Schedule

Policies

Haven’t received the refundUpdated 6 months ago